Terms and Conditions
Availability
All trees offered for sale on our website are subject to availability. We cannot guarantee that the varieties and formats you order will be available when we come to despatch your order, because trees in the nursery may fail to reach the expected size during the growing season, or become damaged or otherwise unsuitable for sale. However if this happens we will let you know by email as soon as we are aware. We will not despatch alternative or substitute varieties without first discussing with you.
Your details
Please make sure your contact details, especially your email address and phone number, are accurate and kept up to date in your account details on our website, so that we can get in touch with you if there are problems with your order.
If you use a spam blocker on your email system, it is essential that you permit email from any address @orangepippin.com.
Delivery
Although you can indicate the month when you would like us to deliver, we cannot guarantee specific delivery dates. This is because trees are natural products and we can only ship them when they have reached the right size and weather conditions at our nurseries are suitable. However in most cases we are able to agree a week within the month when you would prefer delivery.
We cannot undertake to deliver on specific days or at specific times.
Our trees undergo quality control procedures to ensure they meet our standards. We package them very carefully to ensure they reach you in good condition.
If there is a problem with your order for whatever reason it is usually not possible to replace a tree with the same variety / rootstock because of stock shortages - if that is the case we will refund your payment.
If your trees are damaged in transit you must contact us immediately - time is of the essence. Whilst we are making arrangements to refund / collect or replace the damaged trees it is important that you look after them carefully. If they are bare-root trees please lie them on the ground in a safe place and cover the roots with garden soil. We will offer a replacement if possible or a refund.
If we make a mistake and deliver something different from what you ordered, please let us know by email immediately. We will arrange a replacement or alternative if available, or a refund.
We do not accept any liability if your trees fail to grow, or do not reach the expected sizes, or do not produce fruit or blossom. However we will replace trees (if available) or provide a refund where it is clear we are at fault. Please note that by far the most common problem we encounter is young trees dying as a result of rabbits eating the bark, so if you think you have the possibility of rabbits (or other rodents, or deer) please protect your trees.
Delivery is at your risk. If you ask us to ask our couriers to leave the delivery cartons in a safe place or with a neighbour we do not accept liability for loss or damage. Even though our couriers will do their best to follow any instructions you may have passed on to us, it is your responsibility to locate the trees after delivery and plant them promptly.
Delivery destinations
Trees offered for sale on our US website are only available for sale within the continental USA excluding Alaska and cannot be exported under any circumstances. Trees offered for sale on our UK website can be exported to some countries within the European Union for which we have Plant Passport certification. We cannot ship from our US nursery to Europe or vice versa. We cannot deliver to any other countries. Unfortunately we cannot deliver to Canada at present although we are looking into this.
Please check our delivery areas and surcharges before ordering.
Once we start to prepare your order for delivery it is impossible to change the delivery address. If your order has been dispatched and you wish to change the delivery address it will usually require the items to be returned to us and sent out the following week, and there is a charge for this. If you have paid by credit/debit card or Paypal we may have to cancel your order and take a new order, in order to comply with bank security procedures.
Other general terms and conditions
Title to the goods remains with Orange Pippin Limited until full payment has been received and the goods have been despatched.
Website information
We are fruit tree enthusiasts and we try our best to make sure all the information on this website is accurate, however we do not accept any liability for any loss or damage from inaccuracies in the information we provide.
The photographs on our website are for illustration purposes only, since there can be natural variations in size and appearance between varieties and from one year to the next.
All text and images on this website are copyright Orange Pippin Ltd and may not be copied or re-used without our permission.
When planting trees, wear suitable protective clothing.
Important note for US customers
Please note that Orange Pippin Ltd is a company based in England, and our trading terms are regulated by the laws of the United Kingdom. For more details click here. However many of the visitors to our main website are from North America and our ambition is to offer the same comprehensive range in the USA as we do in the UK.